Delayed claim generation and AIR submissions

Summary: Automatic claim generation and AIR submissions were delayed while background event processing was interrupted.

Root cause: An underlying infrastructure maintenance event reset temporary background processing coordination state. The service did not automatically recreate that state.

Resolution: Processing coordination was restored and queued encounters were processed at a controlled rate.

Customer impact: Some vaccination encounters had delayed automatic claim generation and AIR submission. Vaccination Service Recording in Light remained available.

Follow-ups: Improve automatic recovery following infrastructure events and add monitoring for unavailable background processing coordination and increasing pending-event age.

This incident has been resolved. Queued encounters have been processed, and automatic claim generation and AIR submissions are operating normally.

Background processing has been restored. Delayed claims and AIR submissions are being processed automatically, and we are monitoring recovery.

We identified an interruption in background event processing following an upstream infrastructure maintenance event at approximately 7:31 AM AEST. Automatic downstream processing of encounters was delayed from approximately 7:43 AM AEST.

We are investigating delays affecting the automatic processing of some vaccination encounters.

Vaccination Service Recording in Light remains available. Automatic claim generation and submission to AIR may be delayed.